Prices and Payment
All prices are quoted in £ sterling.
Payment terms are cash, PayPal, credit/debit cards Postal order and cheque (subject to guarantee or clearance)
Trademarks, Logos and Pictures
Fresh Supply UK Trademarks, Logos or pictures may may not be used without written permission from Fresh Supply UK.
During Viewings and apointments Pictures of our products may be taken for personal use, but may not be used or published on any other websites or publications, without written permission from Fresh Supply UK.
Delivery of items normally takes between 3 - 5 days, UK Postage includes England, Scotland & Wales. Certain Regions may require an additional postage charge, Please contact us for details. Northern Ireland and Republic of Ireland Delivery includes all regions.
Items can be returned up to 14 days after the purchase date and time. Any Items purchased over 14 days will not be returned. Items returned must be photographed either in their unopened package or in an open package state, this must be emailed to us before returning the item. All return postage must be paid for by the buyer. When the item is returned we will check that it is of satisfactory condition for us to re-sale or return to the manufacturer.
All orders received must be checked, and inspected in the presence of the carrier/courier. Please make sure the order is correct and no damage has occurred while in transit. If the package appears to be damaged in anyway, insist on writing a note on the carriers delivery consignment docket or screen. All/Any damaged goods must be reported to Fresh Supply within 48hrs of receiving the order. Our carriers demand that all damaged goods must reported to them within 48hrs of delivery. It is solely the customers responsibility to inspect all goods at the time of delivery and report any damage to the courier and the courier company.
As we are obliged to deal with all reported transit damage, we ask our customers to deal promptly with any issues on receipt of goods. Should you notice any damage to the received goods, it is very important and advised to contact the courier company and FreshSupply immediately. Remenber to photograph the damaged goods preferably with or within the original packaging and email the images and relevant information to [email protected] All damaged goods must be returned with the original packaging/labels. All returning goods deemed damaged will be inspected and accessed by Fresh Supply. Once it's been established and satisfactorily deemed that the product(s) are damaged and based on a customer report(s), which will also include photograpic and written evidence. On agreement between the customer and the company, a like for like or similar priced product replacement will be issued at the earliest convenience. Alternatively a credit note or a full refund for the original purchase price will be issued within 7 working days from the date the returning goods are received. A reverse pick-up fee and new dispatch fee may charged on all orders not reported within a 48 hour period of receiving the delivery. The customer may liable for a 15% handling, and re-stocking charge on all returned goods after the 48 hour period has ended.
We guarantee that the goods that we supply will be to the correct specification as advertised, however we are unable to guarantee precise compatibility or suitability. It is the responsibility of the customer to check this prior to ordering. We try to insure that all information provided is as accurate as possible.
We provide information on our site on an “as is” basis and make no representation and give no warranty of any kind. Although we make every effort to ensure that it is accurate, complete and up to date we do not warrant that this information or content is accurate, complete or current.
We warrantee and represent that the goods are as described in the Products listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use before purchasing the item.
Please note that Greenhouse and Polytunnel items are not warranted for damage due to wind or weather. We suggest that the Items are anchored to the ground, and also that a trench is dug to submerge the item into the ground to provide additional stability. The Build and construction guidelines we have documented and provided with items must be adhered to and followed.
Polycarbonate Greenhouses are not warranted for damage due to wind or weather. We suggest the item is anchored to the ground using the manufacturers recommended Aluminium base which is an optional accessory.
We are not responsible for adverse weather conditions to include ( Wind, Rain, Hail, Snow, or any type of flooding) that may have an adverse effect on your Item.
It is your responsibility to secure the polytunnel greenhouse adequately and prevent it from injuring materials and people.
Your polytunnel greenhouse is intended as a seasonal form of coverage and not as a permanent structure.
During windy weather, we advise you to secure your greenhouse or in case of strong wind, take it down. Overall, we advise you to place your polytunnel greenhouse in the lee of a building, trees or other that will protect the greenhouse from too strong and direct wind.
When it rains, water may pile up on top of your polytunnel greenhouse causing it to collapse. It is your responsibility to keep the roof of the greenhouse free of gathering water. Be sure that the cover is fully extended - please remove standing water that builds up during rainfall.
When it snows, snow may pile up on the top of your greenhouse. Wet and heavy snow may cause the greenhouse to collapse. It is your responsibility to remove snow from the roof of your greenhouse and save the structure from damage.
Please be sure that your greenhouse is completely dry before you take it down and pack it up. This will minimise the risk of mould and mildew.
Do not pack or unpack your greenhouse at temperatures below zero. Doing so may damage the cover.
Do not use open fire, welding equipment or other sources of ignition, inside or close to the greenhouse.
Please note that the Dancover warranty applies only to the normal use of the product happening in accordance with the written instructions in your manual. The warranty does not cover normal wear and tear. It does not cover damage, defect, wear and tear caused by misuse, poor maintenance, abuse, unauthorized modification or exposure to bad weather conditions either. (See above.)
We recommend you to check whether your polytunnel greenhouse is covered by your home contents insurance.
Fresh Supply UK, or any other associated party, cannot be held responsible or liable for any kind of loss or damage that may result to the customer, or any other third party, through the use of any of Fresh Supply UK products or website.
The policy excludes the repair of products, which are faulty as a result of a manufacturer’s defect; however the product must remain within the warranty period.
Fresh Supply UK does not intend to exclude or limit any type of liability that is protected by the Unfair Contract Terms Act 1977.
General Information Security
Fresh Supply UK is committed to protecting our customer’s privacy, we only use the information we collect from their shopping experience to process an order. We will only use the information that we collect about our customers lawfully, and in accordance with the Data Protection Act 1998.
Modification of Terms and Conditions
Fresh Supply UK reserve the right to modify our Terms and Conditions. The modifications will be effective on the date that we post the modified Terms and Condtions on our Fresh Supply UK websites. The conditions are intended to be applied retrospectively. Fresh Supply UK reserves the right not to provide notice.
Information on take-back of WEEE and/or waste batteries
“Waste Electrical and Electronic Equipment (WEEE) and waste batteries must never be placed in your waste disposal or recycling bins. WEEE is taken back free of charge at electrical retail outlets on a one-for-one like-for-like basis. There is a bin for small batteries in your local store. Local authority civic amenity facilities also take back WEEE and waste batteries free of charge. WEEE and waste battery recycling is free”.
FRESH SUPPLY UK offer a free Returns System for WEEE and/or waste batteries available to customers.please contact us for further information.
Whilst every effort has been made to ensure the accuracy of the technical information given on this website, no liability is given or implied for any error or omission contained herein. The company reserve the right to take down or withdraw the services of the website at any time for maintenance or any other purpose. Due to our policy of progressive improvement the company reserve the right to revise, or amend these terms at any time. We also reserve the right not to provide notice to changes of conditions, products, content, technology, payment methods, relevant laws, regulatory requirements, our system capabilities, or specifications. Please keep yourself informed of future changes prior to using the website. The product(s) will be at the customers, or third parties risk on receipt of delivery. All invoice recipients, including online customers, offline customer(s), third party recipients of products ordered by customers and direct purchaser(s) of products, indemnify the company and Fresh Supply UK & Ireland for any hurt, loss, damages, or personal injury that may arise in relation to any/all product(s) purchased on the Fresh Supply UK & Ireland website, or directly through the company. As a user and customer of the website you agree to all of the conditions attached as set out. If you don not agree to the conditions set out by the company, it is advised that you leave the Fresh Supply UK & Ireland website immediately.